Delivery, returns and refunds
This page gathers useful information about the delivery, order tracking, returns, and refunds for your DEELYA.
For maintenance, inflation, warranty, or after-sales service, please refer to the Help and Maintenance section.
To remember
• Dispatched within 24/48 business hours after payment confirmation
• Flat delivery, in a compact package
• Shipping costs displayed before payment
• Returns possible within 30 days of receipt
• Refund within 14 days of receiving the return or proof of shipment
– DELIVERY
Preparation and shipping
Each order is prepared and shipped from our logistics provider in Savoie, within 24/48 business hours from payment confirmation. DEELYA is delivered deflated, flat, in a compact package.
Delivery areas
DEELYA is shipped from Savoie, France. Available destinations are displayed at the time of order, along with delivery methods and associated costs.
We deliver throughout Metropolitan France and in Europe.
For detailed information on deliveries outside metropolitan France, please consult the page DEELYA Delivery in Europe.
Carriers
We ship via 2 carriers, by choice, for Metropolitan France.
- Mondial Relay — France: Delivery to approved Mondial Relay pick-up points (lockers or shops). Choice of pick-up point AFTER payment. Stay on the payment page to be automatically redirected to the pick-up point selection.
- Colissimo — France: Delivery against signature for the purchase of a complete DEELYA. Letterbox delivery for the purchase of covers.
For the purchase of one or more complete DEELYA, including at least 1 seat support, its cover, and its accessory set, we recommend choosing delivery to a pick-up point. If you choose home delivery, as the package cannot be delivered to a letterbox, you will need to be present to receive it.
Shipping costs
Shipping costs are specified when ordering, before payment.
For any order under €97 — in France:
- Delivery to a pick-up point: €4.90
- Home delivery to a letterbox: €5.90
- Home delivery, handed over against signature: €6.38
For any order over €97 — in France:
- Delivery to a pick-up point: Free
- Home delivery, handed over against signature: Free
Order tracking
As soon as your order is validated, you will receive a confirmation email. Upon shipment, a second email will be sent to you with the package tracking number. You can track the delivery directly on the carrier's website.
– RETURNS AND REFUNDS
30 days to change your mind
You have 30 days from the receipt of your order, or the last item received in case of separate delivery, to request the return of your DEELYA, without having to give a reason for your decision.
This period exceeds the legal withdrawal period, which is 14 days.
How to request a return?
To request a return, you can contact us by email at the following address: contact@deelya.com
You can also make a request directly from your customer account:
https://shopify.com/96076431684/account
From your customer account, log in, select the relevant order, then make a return request. It will then be processed by our team.
After notification of your request, the product must be returned within 14 days.
Return conditions
The product must be returned complete, in good condition, undamaged and, as far as possible, in its original packaging.
Return address:
CLD - DEELYA
1223 Voie Christophe Colomb
73800 Porte-de-Savoie
France
Return costs
In case of a simple change of mind, the return costs of €4.90 are at your expense. They can be deducted from the refund.
In case of a non-compliant, defective product or an error attributable to DEELYA, the return costs are borne by DEELYA.
No restocking fees are applied.
Refund
After receiving the returned product or transmitting proof of shipment, DEELYA will proceed with the reimbursement of the due amounts within 14 days.
The refund is made via the same payment method as that used during the order, unless you expressly agree to another method.
Initial delivery costs
In case of withdrawal, the refund covers the price of the product as well as the initial delivery costs corresponding to the standard delivery method offered during the order.
Additional costs related to choosing a more expensive delivery method are not reimbursed.
Returns outside the European Union
For deliveries to a country outside the European Union, particularly Switzerland or Norway, fees, taxes, duties or formalities related to the return may apply.
Unless otherwise indicated by DEELYA, these costs remain at your expense, except in the case of a non-compliant product or an error attributable to DEELYA.
Non-returnable products
Unless otherwise indicated, DEELYA products are not personalized and can be returned under the conditions indicated above.
Personalized products, made to specific request or that cannot be returned for hygiene reasons when unsealed, may be excluded from the right of return when regulations so provide.
Legal guarantees
This return policy does not limit the legal guarantees you benefit from as a consumer.
– PROFESSIONAL ORDERS
For professional orders, delivery and return conditions are specified in the quote and prior exchange. See the Business page
Frequently Asked Questions
Is DEELYA delivered inflated or deflated?
DEELYA is shipped deflated, flat, in a compact package. Inflation is quick upon receipt, using the included hand pump.
What's in the package?
Each complete DEELYA comes with the deflated seat support, the chosen textile part, the hand pump, the valve remover, and the user manual.
Depending on your selection, the order may also include several textile colors or several DEELYAs.
Can I change my delivery address after placing an order?
If your order has not yet been shipped, please contact us quickly by email with your order number.
Once the package has been handed over to the carrier, the address can no longer be changed.
I received my package damaged, what should I do?
If your package shows visible damage upon receipt, make reservations with the carrier at the time of delivery, then contact us promptly.
Include your order number and attach photos of the package and product. We will get back to you with a suitable solution.
What should I do if my package hasn't been delivered?
If tracking indicates the parcel has been delivered but you have not received it, first check with your neighbours, building manager, or the relevant collection point.
If the parcel is still missing, please contact us within 14 days of the indicated delivery date. We will open an investigation with the carrier.
Can I return DEELYA if I change my mind?
Yes. You have 30 days after receipt to request a return for your DEELYA, without having to give a reason for your decision.
The product must be returned complete, in good condition, undamaged, and, if possible, in its original packaging.
In the event of a simple change of mind, the return shipping costs of €4.90 are at your expense.
How long does it take to get reimbursed?
Refunds are issued within 14 days of receipt of the return or proof of shipment, whichever date is earlier.
The refund will be issued to the same payment method used for the order.
To learn more
For questions about maintenance, inflation, the textile part, robustness, warranty, and after-sales service, see the Help and Maintenance section.